Health Haven — Cass Consulting at Desk

NEW CLIENTS TO HEALTH HAVEN

Naturopathic Consultations

Whether you’re dealing with hormones and perimenopause, fatigue, gut issues, kids health concerns or simply want to feel your best, every consultation is tailored to you. 

Comprehensive and thorough, you’ll leave with a treatment plan the same day.

Health care that’s built around you.

Every consultation is an opportunity to understand what’s happening beneath the surface. We look beyond symptoms to understand the factors influencing your health.

We develop a personalised treatment plan that’s realistic, achievable and designed specifically for you. Your plan may include herbal medicine, practitioner-only supplements, nutrition and lifestyle recommendations, with further testing such as pathology, functional testing, Live Blood Analysis or Iridology where appropriate.

Our on-site herbal apothecary conveniently blends custom herbal medicines and natural products, and supplies a wide range of practitioner-grade supplements.

Whether you’re visiting the clinic on the Gold Coast or consulting online from anywhere in Australia, you’ll receive the same personalised level of care.

What Happens During A Consult?

During your consultation, we take the time to understand your complete health story, not just your current symptoms. We’ll discuss your health concerns, medical history, lifestyle, sleep, stress and diet.  Any medications or supplements you’re taking, and any pathology you have, will be reviewed.  We will determine your health goals.

From there, we develop an individual treatment plan that suits your needs, lifestyle and budget. You’ll leave with a clear plan, next steps and support.

#1: clarity deep dive

Your first consultation is a deep-dive to understand your health history, your health goals, your symptoms and conditions.

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#2: investigate

Advanced investigation beyond health history or standard pathology; we can use live blood, iridology, epigenetics, gut, inflammation, toxin tests & more.

#3: PERSONAL PLAN

A step-by-step protocol built specifically for you. Not a template or not a general approach; a uniquely crafted plan for every patient.

#4: RESTORE & REBUILD

Ongoing support to address both the symptoms and the root-cause.  We adjust as you progress & you’re not left to figure it out alone between consultations.

Natural Health Made Simple

Have you ever tried to book a consultation before but found there were so many options, you didn’t know what to choose? That’s why we keep it simple at Health Haven.

New clients, simple book a 75min Initial Consultation below. 

Existing clients, book your return consultations here.

Looking for Children’s Consultations? Children can use the same 75min Initial Consultation you can book below. What to find out how we support kids, visit here.

For New clients

75min Initial Consultation

Ideal for people most new clients, seeking support with digestive health, hormone imbalances, fatigue, stress, skin conditions, immunity or general wellbeing. Includes treatment plan and time to dispense any herbal medicines or supplements.

75 MINUTES  |  $245

This does not include the cost of supplements, herbal medicines, or external pathology testing if required. All recommendations are discussed openly and tailored to your priorities and budget.

This does not include the cost of supplements, herbal medicines, or external pathology testing if required. Live blood analysis & iridology are included if patient agrees, and if clinically appropriate.  All recommendations are discussed openly and tailored to your priorities and budget.

Want to speak to us before you book? Schedule a free Wellness Chat with our naturopath.

Common Reasons People Visit Health Haven

There’s usually more to it that just one issue or symptom.

Most people come to Health Haven because something isn’t quite right and they’d like a proper answer and a clear path to resolution, rather than trying another thing or guesswork.

Hormones, Peri & Menopause

Cycles, sleep, mood, energy, weight

Gut & Digestive Health

Bloating, IBS, SIBO, bowel irregularities, reflux, food reactions

Fatigue, Complex & Chronic

Including post-viral fatigue,  chronic issues, autoimmune, chronic illness management, oncology support, multi-system conditions

Allergies, Immunity & Skin

Hayfever, sinus, eczema, getting sick often and autoimmune

Brain Fog & Headaches

Headaches, migraine, vestibular, brain fog, aura and vision disturbances.

Children's & Family Health

Autism, behaviour, sensory issues, immunity, allergies, gut health

Established in 2013 and based in Nerang, Health Haven is a trusted Gold Coast clinic supporting adults, children and families, in clinic and online Australia-wide.

Cassandra Duffill - Naturopath and Owner of Health Haven Gold Coast

QUALIFIED NATUROPATH & OWNER OF HEALTH HAVEN – CASSANDRA DUFFILL

Meet Cassandra

13+ Years of Clinical Experience + Lived Perspective + Proven Results

Before I was a practitioner, I was the patient. As someone who’s experienced a lot of health issues, I know how hard it can be to find the right support.

That is why I do things differently at Health Haven.

You’ll be heard, understood and leave with the right protocol, streamlined supplements, a plan that suits your life and support between sessions if you need it. I am known for being caring and practical, and take a staged approach that prioritises your wellbeing, your lifestyle and your budget.

Plus, I’m the practitioner other practitioners trust to mentor them in clinical cases and business; and I served on the Board of Australia’s largest natural health association.

FAQs

What does a naturopath do?

A naturopath works with you to explore your health concerns through a whole-person approach that considers not just symptoms, but your body, mind, lifestyle, and environment. Rather than masking problems, we aim to uncover the root causes and create a personalised treatment plan that supports long-term wellbeing. A consultation may involve a detailed health history, reviewing blood tests or functional testing, and providing guidance on nutrition, herbal medicine, and natural therapies.

At Health Haven Natural Medicine Clinic on the Gold Coast our naturopaths are experienced in supporting a wide range of concerns, from gut issues and skin conditions, to energy, fatigue and stress, to gut health, immunity, skin conditions, women’s health and hormones and kids health. We integrate naturopathic medicine with evidence-based science, ensuring your plan is safe, effective, and truly tailored to you. When appropriate, we collaborate with other health professionals, creating a seamless, integrative approach that keeps your care comprehensive and aligned with your goals.

How is a naturopath different to a doctor?

Both naturopaths and doctors support your health and quality of life, but our methods are distinctly different. 

Doctors/GP’s often focus on diagnosis and treatment of disease with medications, pharmaceuticals or surgery.  

A Gold Coast naturopath at Health Haven takes an holistic and preventative approach, looking for the underlying drivers of your health condition and restoring balance with natural therapies like herbal medicine, nutrition, lifestyle interventions, natural products, energy healing and nervous system reset.

At Health Haven our practitioners are fully qualified, insured and undertake annual professional training.  We focus on root-cause care, functional medicine, custom treatment plans and ongoing support for you, step by step. 

We can collaborate with your GP, specialist or other care provider so your care can be integrated, safe and complimentary to any medical treatment you are undertaking.

Is naturopathy evidence-based or scientific?

Yes, modern naturopathy is built on both traditional wisdom and scientific research. Herbal medicine, nutritional therapy and lifestyle interventions are backed by clinical studies and research, meaning what we choose to use is both safe and effective.

At Health Haven Gold Coast our naturopath stay up-to-date with the latest research, combining evidence-based practice with holistic care.  We continually develop our expertise in key areas of interest. 

Are naturopaths qualified practitioners?

Yes in Australia naturopaths complete tertiary level qualifications and many hours of clinical practice, before they become qualifed and are able to certify with an association.  The qualifications cover biology, chemistry, anatomy, pharmacology and clinical skills, alongside naturopathic knowledge like herbal medicines and nutritional therapies.  

This ensures that Gold Coast naturopaths at Health Haven are able to treat a broad range of health concerns with safe, evidence-based care.

Our naturopaths undergo additional training in specialised areas, such as kids health and autism, gut health, chronic illnesses, immune conditions, and more. 

What outcomes can be expected?

Every patient is different and we’ll work with you to address your own health conditions and health goals.

Many of our patients describe their experience with us as life-changing, with noticeable improvements in energy, mood, and overall health. Our commitment to our patients, continuous learning and improvement and the natural health industry, ensure you receive the very best care and the best opportunity for positive outcomes.

How often do I need to see a naturopath?

This depends on your health goals. Many people begin with an initial consultation and return for a follow-up in 2 to 4 weeks. This allows time to see how your treatment plan is working, and allow your naturopath to check progress, refine your plan and ensure your treatment is progressing. 

Most clients have their first follow-up two weeks after their initial, followed by regular appointments every 4 to 8 weeks.

For more complex or chronic conditions, more frequent visits may be recommended initially. 

Over time as your health stabilises your consultations are naturally spaced further apart, to every few months.

Once health goals are acheived our clients come back once or twice a year for a health check-up and preventaive ongoing care. 

At Health Haven we honour your timeline. Whether your journey takes a few months or longer, our focus is always on creating sustainable changes and lasting results that provide you better quality of life. 

Do I need a referral to see a naturopath?

You don’t need a referral to see a naturopath.  Often your specialist, GP or practitioner of another modality may recommend you to us.  However you are welcome to book an appointment for yourself, or your family, at any time, no referral needed.

What should I bring to my first consultation?

Before your first consultation you’ll be asked to complete a detailed intake form online, detailing your health issues, medical history and other factors. Please complete this at least 24hrs before your session.

On the day, please bring:

  • A list of medications and supplements you’re currently taking.
  • Any recent blood tests or functional testing results.
  • Notes on your diet, sleep, menstrual cycle, or other health patterns

Health Haven uses a professional clinic system called Practice Better. You can upload any documents, pathology or other information directly to the portal.

You are also welcome to bring hard copies of results and we can scan them, or you can email to reception at info@healthhaven.com.au prior to your consultation.

Providing this information in advance is important, as it allows your naturopath time to review it thoroughly before your session.  The more detail you can share, the better your precisely we can create your treatment protocol.

Is it safe to take herbal medicines or supplements from a naturopath?

Yes. Naturopaths undertake extensive training over many years, in herbal medicine. When prescribed by a qualified naturopath, who knows your medical history, and who uses practitioner-grade herbal medicines and supplements (as we do at Health Haven), herbals and supplements are generally very safe and effective. 

At Health Haven we source all medicines from trusted suppliers to ensure high quality, purity, potency and safety.

Before prescribing we are clear on your health goals, history and any concerns.  We provide clear guidance on dosage and duration, and have support between sessions for questions if you need support.

What is the cost of a naturopathic consultation on the Gold Coast?

The cost varies based on the type of consultation you choose and the session length.

Initial Consultations are either 60min or 90min duration, allowing the time needed for new case history, analysis and in the 90min initial, live blood analysis and iridology.

Follow-up consultations are shorter and focus on refining your plan, monitoring progress, and providing ongoing support. We have a 20min and a 40min follow-up.

We also offer consultations specific for children, as well as acute or mini consults on Walk-In Wednesday.

For a full list of our service prices, please visit the menu item called Pricing.

Private health fund rebates are available by some funds. Please check with your own fund. 

Herbal medicines and supplements are an additional cost.  At Health Haven we will always work within your budget and all recommendations are openly discussed with our patients before we move forward.

Can children see a naturopath?

Yes. A large number of our clients are children. We have child-specific consultation types you can find in the menu under “Kids Services”.

Naturopath Cassandra is very experienced in kids health, having first-hand experience with autism, immunity issues and sensory processing disorder. She has also completed additional tertiary training in kids health, spectrum disorders and kids immune health. 

Can I see a naturopath online?

Yes, you can choose either in-person or telehealth/online when you book the consultation. Australian regulations mean we are not able to do Initial Consultations by phone, they are via Zoom/video call.  Follow-up consultations can be done by phone if the client prefers. 

Health Haven offers all consultations as online sessions.  To book an online session we require 100% prepayment when you book. This respects our time, and yours.

Do I have to take herbal medicine?

No you don’t. If you prefer to not take herbal medicine we can work with supplements, diet and lifestyle interventions.

Health Haven Gold Coast naturopaths are very experienced and qualified herbalists, so when possible we do recommend herbal medicines. We find them very cost effective for patients, as we can often include 4-6 herbs in one bottle, which is much cheaper than 4 or 6 bottles of supplements.

Our patients readily take the herbal medicines, even children. We also have a special way of making kids herbs to make them more pleasant to take.

Herbal medicines are dosed at either 5ml or 7.5ml per dose (2 to 3 times per day), so it’s a very small amount you will need to take each time (with water). 

Cassandra Duffill Naturopath Health Haven Naturopathy gut health ibs chronic illness solutions

On-the-Spot Private Health Fund Rebates

As at April 1 2026 private health funds across Australia started reinstating rebates for naturopathic consultations.

At Health Haven we have an integrated HiCaps terminal, meaning you can claim on-the-spot, and only pay the gap.

(Please check with your health fund if you are covered for naturopathy).

“I had outstanding results in the first two weeks!”

I’ve suffered with severe gut issues (IBS) for around 16 years. No one ever gave me the help I needed. I had outstanding results with Cass in just 2 weeks, I was grateful I improved so quickly. I highly recommend Cass, she can relate to what we go through and that is so comforting. She is genuine & wants to help. She works within with your budget too. Stick to her treatment, it’s worth it!

CHRISTIE R

“I wouldn’t trust anyone else with my health.”

I am so so pleased I found Cass – she is extremely knowledgeable, kind and understanding! She has helped heal many issues I thought it was going to have to live with forever! I wouldn’t trust anyone else with my health and wellbeing!

LILLY – YEN BODY 

“The best I’ve seen… the specialist I’ve been looking for”

Health Haven naturopathy is definitely the specialist I’ve been looking for.  Cassandra Duffill is by far the best I’ve seen on the Gold Coast. She specializes in Lyme Disease, Mould disease and Ross river fever and has the remedies available to treat them successfully. She has all the latest technology at her finger tips. Thank you Cassandra for your help. Definitely 10stars. PJ.

PETER j

“There’s a light at the end of the tunnel now”

I can’t recommend Cass highly enough – I was at my wits end with conventional medicine not addressing my health concerns. There is now definitely light at the end of the tunnel which wasn’t there before. Cass really listens to your concerns/issues and works with you to get the best outcome for you…thanks Cass 

RACHEL P

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