COMPLEX & CHRONIC HEALTH – GOLD COAST + ONLINE
When your health is complex, your care needs to be individual.
Living with a chronic condition, multiple diagnoses or a complicated health history can mean juggling symptoms, treatments, appointments and conflicting advice.
The Complex Health Pathway gives us 12 weeks to understand the bigger picture, establish your priorities and work through them with personalised naturopathic care and ongoing practitioner support.
WHEN THERE’S A LOT GOING ON
You shouldn’t have to manage all the pieces alone
Perhaps you already know what you’re dealing with. You may be living with an autoimmune or neurological condition, managing multiple diagnoses, taking several medications and working with a team of healthcare practitioners.
Or perhaps your health picture is still evolving. You have persistent symptoms, investigations, previous diagnoses and years of things you’ve tried, but you’re still trying to understand how the pieces fit together.
Sometimes it’s both.
Either way, managing complex health can become a job in itself.
Our Complex Health Pathway gives you the continuity, support and quality care you need to traverse your health successfully.
Because going it alone shouldn’t have to be your answer, and 10min GP appointments don’t provide the support you truly need.
STRUCTURED CARE WITH CUSTOMISED TREATMENT
12-Weeks Build Around Your State of Health
Complex health doesn’t fit neatly into a pre-written protocol. That’s why the Complex Health Pathway isn’t one.
Your 12 weeks are built around your diagnoses, symptoms, health history, existing medical care and the things affecting your quality of life most.
We start by building the picture and deciding what deserves our attention first.
Then we work progressively, reviewing how your body is responding, adjusting treatment and moving to the next priorities when appropriate.
Because when there’s a lot going on, doing everything at once isn’t the answer – they key is structured, prioritised one-to-one guidance and support.
The Complex Health Pathway may be right for you if…
You're living with a chronic or complex condition and want naturopathic support and direction
You have multiple diagnoses or health concerns that need to be considered together.
You're experiencing persistent symptoms affecting several areas of your health.
You've likely already tried multiple treatments and need a clearer, more coordinated approach.
Your case needs more continuity than occasional standalone appointments provide.
You value having an experienced practitioner who knows your history and can adjust your care as things change.
You want support between appointments rather than having to wait until the next consultation when something changes.
A DIFFERENT APPROACH TO COMPLEX HEALTH
We don’t try to “fix everything” at once
When you’ve been unwell for a long time, it’s tempting to throw everything at the problem. More supplements. More tests. Another restrictive diet. Another protocol.
That’s not how this pathway works.
We identify the areas most relevant to your health and establish an order of priority.
Depending on your individual needs, that may include nutrition and nutrient status, digestive health, sleep and recovery, hormonal or metabolic factors, herbal medicine, supplementation, lifestyle support and further investigation where appropriate.
And importantly, we consider all of that alongside your diagnoses, medications and existing healthcare.
Your 12-Week Complex Health Journey
your symptoms
A deep-dive understanding of what you’re experiencing, so we can map connections and drivers
diagnoses & interventions
Evaluating existing pathology and working out next steps.
medications & previous treatment
Working in with current medication and what you’ve tried in the past.
your journey
A curataed health journey with a custom created treatment plan, and support throughout.
prioritise
We identify what deserves attention first and create a realistic, individual treatment roadmap.
support
We begin your personalised treatment while monitoring symptoms, response, tolerability and your broader medical care.
review & progress
We assess what’s changing, adjust treatment and establish the priorities for your next stage of care.
testing
Where further investigation is genuinely useful, we’ll discuss it. We don’t order tests simply because your case is complex.
12 weeks of practitioner-guided care
Complex Health Pathway
12 weeks, One structured pathway
Let’s not pretend that complex health fits neatly in a box, because it doesn’t. We work with you, as your conditions change and improve, adjusting treatment to suit.
Over 12 weeks, you’ll receive individual naturopathic care with ongoing clinical oversight and support.
Rather than prescribing the journey before we’ve even met you, your pathway evolves according to what we uncover and how your body responds. Over 12 weeks you’ll have six one-to-one clinical consultations, a functional test (included), personalised treatment, regular check-ins and direct practitioner support.
Your 12 weeks will likely include most of the following:
“…the chronic health specialist I’ve been looking for”
PETER JAVELIN
“..at my wits end with conventional medicine…”
RACHEL POTTER
What’s Included
You’re fully supported through a 12 week healing pathway of practitioner-guided care. No more guess work, just clear steps with someone who is not just a qualified practitioner, but who also understands the chronic health journey personally.
Here is specifically what is included:
1:1 clinical consultations
6 clinical consultations, including two extended reviews. Your appointments are directly with Cassandra, allowing continuity across your entire pathway.
Personalised treatment roadmap
A structured plan based on your individual priorities rather than a standard chronic-health protocol.
Treatment Starter Pack
Your initial prescribed 200ml herbal medicine and/or practitioner supplements to help you begin treatment without immediately adding another large expense.
Epigenetic Testing
Only included if relevant (if you have not already had the test done) to help uncover hidden drivers.
Direct Practitioner Support
Access between scheduled consultations for questions, updates and treatment guidance.
Regular Check-Ins
So we can monitor what’s happening between your scheduled appointments and support you as need arises.
Review of existing pathology & investigations
We’ll start with what you already have rather than automatically ordering everything again.
Live blood analysis (in-person)
Clients attending in-person, we do live blood analysis to start and end your 12 weeks to assess progress. Online clients receive distance iridology reviews.
Additional testing only if appropriate
Further pathology or functional testing can be discussed where clinically relevant. Additional testing isn’t automatically ordered just because your case is complex.
Collaboration with your healthcare team
Where appropriate and with your consent, we can communicate with other practitioners involved in your care.
Acute Consult On-Demand
One brief acute consultation available during the pathway when you need additional support outside your planned appointments.
Supplement Discount
While you’re on the Complex Health Pathway you receive 5% off our competitively priced supplements (excludes herbal medicines).
Working alongside your medical care
The Complex Health Pathway is designed to work either as a stand-alone care pathway, or in conjuction with your existing medical team. If you’re living with rheumatoid arthritis, multiple sclerosis, an autoimmune condition or another diagnosed illness, your existing medical care remains an important part of your health management.
Your prescribed medications, diagnoses, pathology and specialist care are considered when developing your naturopathic treatment.
If you already have an established care team we will work with them in collaboration, not ask you to choose sides. Your best level of health is our #1 priority.
Continue practitioner-guided care
Complex Health Pathway
Your care doesn’t have to end at week 12
For some people, the initial 12 weeks is only the beginning. If your health needs longer-term support, Complex Health Evolve gives us the opportunity to continue building on what we’ve started, adjust treatment as your needs change and work through the next priorities in your care.
No starting again. No repeating the first 12 weeks. We continue from where you are.
For other clients their health may be at a place where they’re happy to move into support session by session, booked as needed.
At the end of your 12 weeks in the Complex Health Pathway we’ll discuss your current state of health, your goals moving forward and decide on the right next steps.
That may mean you move into Follow-Up sessions, where you book appointment-to-appointment as needed.
It may mean you continue structured support by moving into the next stage of practitioner-guided care, Complex Health Evolve.
Or it may mean you move into maintenance, with less frequent reviews because your health is stable but ongoing oversight is useful.
For clients continuing into Complex Health Evolve, they keep benefits such as the supplement discount, ongoing support between sessions and the benefit of continuity of care.
QUALIFIED NATUROPATH & OWNER OF HEALTH HAVEN – CASSANDRA DUFFILL
13+ years of clinical experience with complex health
Meet Cassandra Duffill
I’ve spent more than 13 years in clinical practice, and some of the people I’ve worked with have health histories that simply don’t fit neatly into one box. Multiple symptoms. Diagnosed conditions. Medications. Specialist care. Years of pathology and previous treatment.
Complex cases require curiosity, patience and the willingness to look at what’s actually happening rather than forcing someone into a predetermined protocol. That’s why this pathway exists.
Plus, I know personally how hard it can be to get answers and support as I spent over a decade dealing with the effects of pelvic mesh reaction, fighting for help in a medical system that couldn’t provide it, and having to create my own health & healing journey.
That first-hand experience is why I do things differently at Health Haven.
part of your care team
Working alongside your healthcare team
Complex and chronic health often involves more than one practitioner or doctor, and that’s okay. You may already be working with your GP, medical specialists, allied-health practitioners or other healthcare providers.
Naturopathic care can form one part of that broader team.
We’ll consider your diagnoses, prescribed medications and existing treatment when making recommendations, and where appropriate we can communicate with other practitioners involved in your care.
If something needs medical investigation or sits outside our scope, we’ll tell you.
We can also keep your existing medical team up to date (with your permission) with regular reports.
The objective isn’t to replace the medical care you already have if it’s working for you. It’s to complement it and provide you with the next level of healing and support.
Ready for more structured support with your health?
If you’re living with a chronic condition or complicated health picture and want personalised care with continuity and practitioner support, the Complex Health Pathway gives us 12 weeks to support you through your health complexities and start making positive changes.
Complex Health Pathway: 12-week practitioner-guided naturopathic program is only $2500. Payment plans available.
Payment options include:
Pay Upfront: $2500 inc gst
Pay Deposit + Installments: $650 plus 3 x monthly payments $650 each (inc gst)
All prices AUD
*please note this price is for a limited time only. Our usual price is $4000.
What to budget beyond the program:
Supplements & Herbal Medicines: we provide your first supplement kit which includes a 200ml custom herbal medicine and up to 2 supplements (saving you $250+). After that your supplement regime will cost approximately $100-$200 per month, decreasing as your gut health improves.
Testing: Cell Wellbeing epigenentic testing (rrp $395) is included in your program, which provides a detailed report across a number of bodily systems to guide our treatment. Beyond that, should we need other testing it is an additional cost. We will discuss and agree on any tests before they are ordered for you and all tests are provided at our cost price, we do not make profit on your tests as other clinics do.
Getting Started
Many new clients prefer to start with an Initial Consultation before deciding to move into the Complex Health Pathway. If this is you too, you can book your Initial Consultation below.
Would you rather start immediately in the Complex Health Pathway? We have space right now, CLICK HERE to secure your place and book your first session.
Book an Initial Consultation
If we decide at your Initial Consultation that The Complex Health Pathway is the right solution for you, your Initial Consultation will become the first session in your pathway and the cost of the session is deducted from the total program cost*, so you’re never out of pocket.
*Credit applies to a standard Initial Consultation booked at full price.
Join the Complex Health Pathway
FAQs
Who is the Complex Health Pathway for?
The Complex Health Pathway is open to anyone who feels their health is complex, chronic or confusing. Many people who come into the pathway don’t have diagnosed conditions, but have confusing health issues and conflicting symptoms they need support with. That said we also support people with diagnosed conditions like Rheumatoid Arthritis, MS, Lyme-like disease, fibromyalgia or POTs, just to name a few. We also have a number of people in the pathway with pain syndromes, migraines and vestibular issues, chronic fatigue and more. If you’d like to speak to us about if this pathway is right for you, please book a 15min Free Wellness Chat.
Do I need a confirmed diagnosis before I can book an appointment?
No. Some clients come with established diagnoses, while others have persistent symptoms they’re still investigating. We’ll work with the information you already have and determine whether further investigation may be appropriate.
Can I join if I don't have a diagnosis yet?
Yes, many of our clients end up here because they don’t have a diagnosis. Often their pathology comes back normal and they’re struggling to find answers. Our Complex Health Pathway can help provide those answers.
What should I bring to my first appointment?
Bring or upload relevant recent pathology, specialist reports, medication and supplement information, and anything else you think may help us understand your history. You will have access to our private client portal from the moment you make a booking, so you’ll be able to upload any information for us and complete the intake form. Blood tests over 12 weeks old generally aren’t clinically relevant, except pathology relating to diagnosed conditions.
Do you work alongside my doctor or specialist/s?
Yes we can. If you want us to, we can absolutely work alongside your GP or specialists and keep them abreast of your treatment, with a detailed letter after each session, or a monthly update. We work with you, and them, for your best outcomes. We are happy to work with the medications you’re on, the doctors and specialists you’re seeing and keep them up to date (if you would like us to).
Do I need to stop my medications?
Absolutely not. We work alongside whatever medications and treatments your healthcare team has you on. It may mean that some supplements or herbal medicines cannot be used with you, and that’s ok, we have many options available and we always find alternatives.
Is testing included?
We are well known for not wasting our clients money on testing they don’t need. The Complex Health Pathways includes one test, our Optimal Wellbeing test, which is an epigenetic test that assesses a number of bodily systems and can help focus attention on the areas of your health that need it. This test is rrp $395. Other testing, if needed and only if clinically relevant, is provided at cost. Unlike other clinics, we do not make money on testing and charge you our cost price.
Can I complete the pathway online?
Yes absolutely. We have clients Australia-wide, many who never see us in person. If you’re online we use video call software that is secure and private. We also ship products around the country using courier or Australia Post, whichever is the most cost effective to your location.
What happens if my health changes or flares during the 12 weeks?
During the pathway you have an allocated package of consultations and appointments, including one Acute Care Consult that you can book anytime you have a flare or symptom change that needs our support. Additionally, all sessions are managed by you and can be rescheduled using the online portal (with 24hrs+ notice), so you can move up an appointment should you need to – because we know your next flare doesn’t always wait til your next appointment.
What happens after the first 12 weeks?
After the first 12 weeks your Complex Health Pathway ends. The pathway is strictly 12 weeks, regardless of how many sessions you’ve used. After the 12 weeks you can choose to continue on with our Complex Health Evolve, which continues the practitioner-led care and ongoing support, at a reduced rate with the benefits of continuing your supplement discount and inbetween session support. Some clients are feeling better and move into maintenance, with six-monthly review sessions. Other clients prefer to move to adhoc appointments after their 12 weeks, booking consultations as needed (which does not include the ongoing support or other bonuses of a pathway).
Can I continue working with Cassandra after the pathway?
Yes you can. Either by continuing into Complex Health Evolve or chosing to move into “booked as needed” appointments. Do remember that after your 12 week Complex Health Pathway ends, so does the ongoing support via chat, the Acute Care session on demand and the other bonuses of being on a healing pathway at Health Haven.
Do I have to join the Pathway or can I book individual appointments?
No you don’t have to join a pathway. However our clients often prefer the continuity of care provided in a pathway, from the comprehensive 3 month treatment roadmap, to the ongoing care between sessions, to the structure of appointments and added benefits like the supplement discount – many clients prefer a pathway.
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